Submit a Support Ticket

Hello ThemeForest Customer! Here is the place to get help while setting up your theme.
Please note that we won’t be able to provide you with support for theme customization, custom coding or 3rd party plugins.

The support team is away for Easter Holidays! We will get back to you after 18th of April. Happy Easter Everyone!
  • Which theme are you using?
  • Please provide a link to your site so we can see what you mean.
  • When reporting a problem, please be descriptive about the issue you're experiencing.

Support Policy

About Support

The scope of the support we’re providing is to help everyone get through the installation and configuration process of the theme.

Please make sure you read the Theme Documentation before submitting the ticket, you may find your answer there.

Support Includes

Responding to questions or problems regarding the theme’s features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

Does NOT Include

Theme Customization and Installation Services

Requests that require Custom Coding

Support for third party software and plug-ins

You can expect a response within 2448 hours Monday to Friday 9am – 5pm GMT.